Sessions can be postponed to a later date and time, notice of postponement has to be 6 working hours or more in advance before the start time of the session. If notice is given within 6 working hours of a session, the session will automatically be forfeited (See session expiry section for limitations).
On average, sessions last between 30min - 55min. If a session is shorter than 55min, the remainder time is not refundable or transferrable.
Not attending a session or cancelling a session within 6 working hours of the start time of the session will result in forfeiture of that session and it will not be rescheduled or refunded.
In the event that the trainer has a personal emergency (death, family emergency, etc), they reserve the right to postpone all sessions to a future date and time.
In the event that the trainee/client has a personal emergency, it will be up to the trainer discretion to determine if a session will be postponed or forfeited.
Any and all sessions booked will have an expiry of 60 days from the agreed date and times of the sessions. After 60 days, it is up to the trainers discretion to honour any remainder sessions.
Therefore sessions can only be postponed for up to 60 days from their originally booked date and time.
Sessions are not refundable.
Consults are limited to only one free consult per customer.
FEEL THE DIFFERENCE and their trainers reserve the right to refuse to train any person/client for any reason, at any time. By taking part in any training session, service, or consultation you agree with the above statement.
FEEL THE DIFFERENCE reserves the rights to update pricing at any time. Pricing of all services will be based on a final quote* provided by FeelTheDifference after the first free consult. The client has the right to accept or reject the quote.
Only upon acceptance and payment of the final quote by the client does FeelTheDifference have the obligation to render any services at the agreed pricing.
FEEL THE DIFFERENCE can quote any price either at a discounted rate or increased rate depending on case by case basis. Clients will always be informed before charges.
All prices exclude monthly Virgin Active Membership fees (see Virgin Active Policy below).
Clients must be active Virgin Active Watermeyer members to use FEEL THE DIFFERENCE services. If membership lapses, sessions may be cancelled without refund.
We strive to maintain accuracy of info on our website but errors may occur. Visitors are encouraged to report issues via our contact page.
Should any pricing be misrepresented online, FeelTheDifference has no obligation to provide services at those prices. For most up-to-date pricing please contact us.
Booking differently priced sessions can result in additional charges. Sessions are paid in advance and will be cross referenced monthly.
FEEL THE DIFFERENCE has zero tolerance for sexual misconduct between trainers and clients. Sessions may be cancelled immediately with sufficient proof.
All Virgin Active policies can be viewed here.
Clients must be active Virgin Active Watermeyer members to use FEEL THE DIFFERENCE services. Membership fees excluded.
This Privacy Policy applies to all users of our Website and services.
We comply with the South African Protection of Personal Information Act (POPIA).
We respect your privacy and describe below how we collect and use your personal information.
Please read the full policy carefully. For more info on POPIA visit popia.co.za.